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MAI is the leading independent travel management consulting firm in the U.S.A. |
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CAROL ANN SALCITO President |
Carol began her career in travel management with UTC, culminating her 18 years with United Technologies Corporation as Director, Corporate Travel. In this role Carol provided direction and assistance to the subsidiary companies’ Travel Council. She supervised the consolidation of UTC’s world-wide travel budget. Carol joined MAI in 1992 and has served a multitude of clients in her 18 years with MAI. She transformed MAI into a multinational consultancy through a legally registered Trademark and became President and owner of the company in 2000. Since 2000, MAI has been a Nationally Certified Women's Business Enterprise. She is an energetic member of the National Business Travel Association and completed a four year stint on the Association’s Board of Governors. Carol has been the Chairperson of the Education Committee in the U.S., Shanghai and Brazil and is a past President of the Connecticut/Westchester Chapter of NBTA. She is the recipient of the NBTA Professional Service Award from the Chapter Presidents Council of NBTA. She was selected by Business Travel News as the Travel Manager of the Year during her time with UTC. Carol has been named one of the 25 Most Influential Executives in the Travel Industry and was similarly honored by Travel Agent Magazine as one of the Most Influential Female Executives in the Travel Industry.
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JOHN HEILNER Vice President Eastern Region |
John’s career spans more then 40 years in the travel industry. During 17 years with TWA, he managed the corporate financial analysis and operations audit staffs, was manager of TWA’s Los Angeles Airport operations, and culminated his tenure as Vice President Pricing and Industry Affairs with responsibility for TWA’s worldwide pricing. Prior to joining MAI in 1996, John was Vice President, Industry Sales for Thomas Cook Travel. In this capacity, he was responsible for company-wide negotiations and relationships with all airlines, hotels and car rental companies. This included client discount programs as well as commissions and overrides. John served on the Advisory Boards of the Airline Reporting Corporation (ARC) and the Hotel Clearing Corporation (HCC). He was on the Board of Directors of The Airline Tariff Publishing Company and on IATA’s Traffic Committee - made up of senior marketing and sales executives of the largest international airlines. John currently advises Trenton (NJ) Central High School’s Hospitality, Restaurant & Travel Academy. John received degrees from Princeton and the University of Michigan and an MBA from Harvard University.
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| WILL TATE Vice President |
With more than 25 years of business process improvement experience in both financial accounting and travel management systems, Will provides clients with multi-faceted expertise. His early years with Dresser Industries were in various audit positions. His assignments covered more than 30 countries, including relocation to Europe to launch the branch audit office. During his years in internal audit, he was selected by the Institute of Internal Auditors to conduct national education programs. Will spent 15 years with Dresser Industries, capping them as Global Travel Manager. He was responsible for all facets of the travel program, including: agency relations and operations; charge card; supplier negotiations; and business unit reporting. Will consolidated Dresser’s Global Travel Program. Will has served on the advisory boards of the Institute for Business Travel Management, two major airlines, a major hotel chain and industry education groups for both NBTA and ACTE. He has pioneered two separate measurement tools to quantify the effectiveness of travel management programs. Both of these measurement tools have been copy written and are industry firsts. Will is a CPA, receiving his B.B.A. degree in accounting from Texas Tech University.
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JOHN PIFER Vice President Central Region |
Having spent more than 35 years in the travel industry, John brings a diversified travel background to MAI. During his 15 year tenure with Republic/Northwest Airlines, John had responsibility for station management in a 14 state region, agency sales administration, automation marketing and reservation system database management. He established and operated the initial consolidated automation marketing program by evaluating, negotiating and executing the airline’s co-hosting and participation plans with all GDS systems. John represented Northwest Airlines at the Air Traffic Conference and served on the steering committee that lead to the formation of the Airline Reporting Corporation (ARC). He was a charter board member of ARC and served on the Military Traffic Committee that later became the airline owned SATO travel company. In his 15 years with Carlson Wagonlit, John held various positions, including Vice President, General Manager for the Southern Region where he was responsible for all operations, sales and account management in a 13 state area. John also served overseas at the Carlson Wagonlit European headquarters where he coordinated sales and account management merger activities during the Carlson and Wagonlit integration. As Director of International Operations John helped establish the original Carlson Travel network global partners relationships. Following graduation from Bridgewater College with majors in business and German, John spent two years as a school teacher (German and History).
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CONNIE CIRILLO FREEMAN Vice President New England Region |
Connie joined MAI after 15 years in the travel industry She is the former Director of Global Travel for Pitney Bowes at their World Headquarters in Stamford, Connecticut. She was responsible for the enterprise-wide Travel Management program that encompassed 30,000 domestic employees and provided consulting services to the Company’s international groups. Connie negotiated contracts with travel management companies, airlines, hotels, car rental, self service reservations providers and corporate card providers among other groups. She was also responsible for HR procurement and other non-product sourcing during her tenure at Pitney Bowes. She established innovative programs encompassing policy implementation, expense management, customer and supplier relationship and technological innovation. The on-line booking system she implemented achieved greater than industry standards for adoption while maintaining traveler satisfaction. Connie was recognized as a “Best Practitioner” in Travel Management by Business Travel News and was a member of their Editorial Board. She is a recipient of the Business Travel Professional Services Award by the Presidents Council of NBTA and served on the Travel Agency Task Force. . She is the immediate past Chairperson of the Connecticut Westchester Business Travel Association. She has served on the customer advisory panels for both American and Delta Airlines. A graduate of SUNY, Binghamton, Connie also brings a background in customer service and technical support for which she was responsible at ADP Brokerage Services,Comtrend division. She has presented and moderated educational sessions at NBTA and CWBTA and is a Certified Corporate Travel Executive having completed the NBTA Cornell University Program as well as courses in the the NBTA Global Leadership program.
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Edward O'Connor Vice President |
With over thirty years of experience in the travel industry, Ed brings a unique prospective to MAI’s consulting assignments. His background includes the president & COO of one of Carlson Companies’ largest franchised travel operations, vice president Sales & Account Management for Carlson Wagonlit, two key managerial positions at American Express and over fifteen years in the airline business. For the past seven years, Ed has operated his own business as an independent travel management consultant. As a consultant, Ed deals with all aspects of corporate travel procurement and processes. He drafted one of the very first transaction fee proposals and helped design and create one of the first global travel management bids. On the payment side, Ed conducted one of the more extensive competitive studies on the corporate card and wrote one of the original “white papers” for the introduction of the purchasing card. Ed has presented educational sessions at both ACTE and NBTA functions and is a Certified Travel Counselor (CTC). He holds a Marketing degree (BS) from Rutgers University and an MBA from Pepperdine University.
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